Description: Guide to Customer Service Skills for the Service Desk Professional, Paperback by Knapp, Donna, ISBN 1285063589, ISBN-13 9781285063584, Brand New, Free shipping in the US Knapp presents the 4th edition of her customer service skills textbook for those seeking computer industry technical support jobs. Coverage includes how to provide high-quality customer support in any situation, effective communication, handling difficult personalities, problem-solving, working as a part of a team, and minimizing job-related stress. Th also provides relevant business concepts and techniques for use on the job, skill development exercises and instruction for effective interaction with customers and coworkers across multiple platforms, proven techniques for meeting and exceeding customer expectations, information on using data to improve performance, and tips on maintaining a positive attitude and sense of well-being. Annotation ©2015 Ringgold, Inc., Portland, OR ()
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Book Title: Guide to Customer Service Skills for the Service Desk Professiona
Number of Pages: 544 Pages
Publication Name: Guide to Customer Service Skills for the Service Desk Professional
Language: English
Publisher: Cengage Learning
Item Height: 0.9 in
Publication Year: 2014
Subject: Management Information Systems, Customer Relations, Information Management, Information Technology
Features: Revised
Item Weight: 24 Oz
Type: Textbook
Subject Area: Computers, Business & Economics
Author: Donna Knapp
Item Length: 9.2 in
Item Width: 7.4 in
Format: Trade Paperback
